Corrective Maintenance (CM) can be defined as the maintenance which is required when an item has failed or worn out, to bring it back to working order. Activities involved may consist of repair, restoration or replacement of equipment. This activity will be the result of a regular inspection, which identifies the failure in time for corrective maintenance to be planned and scheduled, then performed during a routine maintenance shutdown.
FOREST offers IT Corrective Maintenance (CM) for Private Sector and Government Agencies packaged with its Call Center capabilities. Customer complaints are lodged to our Call Center Representative, of which will be processed and auto-triggers an alert to our on-site engineers.